FAQs

1. Do you cater other options, or only afternoon tea?
Pre-lockdown we catered events of all different sizes.  As you can imagine, lockdown has changed things massively for us.  We're now focused on transforming our business to delivering a core product that has proved incredibly popular, namely afternoon tea!  We're keen to add other products and services over time and will keep you posted.
2.  What days do you deliver afternoon tea on?
At the moment we deliver every Saturday.  We would love to add more days and we're currently trialling Friday deliveries.   For special occasions, e.g. Mother's Day or Valentine's Day, we also do Sunday deliveries.
3.  Where do you deliver?
We deliver throughout Fife and to Newport/Tayport.  We do charge for delivery (we wish we didn't have to but all of our boxes are hand delivered by our own lovely drivers - we don't use a third party carrier or Deliveroo - and it's just not possible for us to do that without a charge).  
4.  What time do you deliver?
We aim to complete all our afternoon tea deliveries by 3pm....in perfect time for traditional afternoon tea!  All our products are freshly baked and the box is designed to be popped in the fridge if you're not going to eat it straightaway.  We'll contact you at least 48 hours before delivery, by email or text message, with a delivery window.  We're really sorry but we're not able to take specific requests for delivery times at the moment.  
5.  Can I collect my afternoon tea instead?
We don't offer a collection service at the moment, although this is something we're working on and hope to offer in the future.
6.  Do you have a gluten free option?
Unfortunately at the moment we're not able to offer gluten free.  We're sorry - we know this is something a lot of people would like us to do, but since everything we bake is homemade it's just not possible for our little team to offer the standard we would be happy with for a gluten free offering.
7.  I'm sending a gift.  How do I add a personalised message?
Please add your message as a note at checkout, just tell us what you'd like to say.  Alternatively, once you've ordered and paid for your afternoon tea, simply send us an email at catherine@harperandlime.com.  Tell us what you would like to say, the date of the delivery and the order number.  We'll pop a personalised card in with the box. We kindly ask that all requests for messages are sent to received by us no later than two days before the delivery date - thank you!
8.  How do I order a gift certificate?
Simply pop over to our gift certificates page and click on the option that you would like.  The gift certificates are hand delivered by us in a lovely gift box on our usual delivery days, so please select the date for delivery of the certificate.  It is then valid for one year and the recipient can get in touch to arrange a date for their afternoon tea.  
9.  How do I add a bottle of fizz?
We've teamed up with the lovely people at St Andrews Wine Company so that this is easy to do.  After check-out you'll be sent an email confirming your order.  This contains a link to the St Andrews Wine Company's website and their special Harper & Lime fizz deals.  Simply select the one you would like, put 'Harper  & lime' and your order number in the box for special instructions, then check out and select the "Pick up" delivery method.  We will then deliver the fizz with your afternoon tea or gift certificate (chilled, of course!).
10.  Can I change any of the items on the menu?
If you have specific requests to swap items or have special requests (e.g. no butter on the sandwiches!) then just email or phone us after check-out at catherine@harperandlime.com.  If there are menu requests please do let us know at least two days before delivery.  We will do our very best!
11.  Do you hire tea sets and crockery?
Yes! We have a small (but lovely!) range of vintage tea sets that can be hired.  If you would like more details please email catherine@harperandlime.com.  We don't keep a large stock so this is subject to availability.