1. Do you cater other options, or only afternoon tea?
Pre-lockdown we catered events of all different sizes. As you can imagine, lockdown has changed things massively for us. We've focussed on transforming our business to delivering a core product that has proved incredibly popular, namely afternoon tea! However, if you have something specific in mind or are planning a party or event we'd love to talk to you, just email us at firstname.lastname@example.org.
2. What days do you deliver afternoon tea on?
At the moment we deliver every Saturday. We would love to add more days and will post any updates on our social media pages. From time to time, depending on demand, we may be able to add Friday and Sunday deliveries. We are able, however, to take larger group bookings on other days, for example for small weddings, funerals and gatherings (subject to government guidelines). If you would like to send a gift on a different day, we can deliver gift certificates (and chocolate brownie boxes!) Tuesday to Saturday (simply select your delivery date before you check out).
3. Where do you deliver?
We deliver throughout Fife and Dundee. We do charge for delivery (we wish we didn't have to but all of our boxes are hand delivered by our own lovely drivers and it's just not possible for us to do that without a charge). The delivery charge is now standard (£3) throughout all three delivery zones.
4. What time do you deliver?
We aim to complete all our afternoon tea deliveries between 12 and 3pm....in perfect time for afternoon tea! All our products are freshly baked and the box is designed to be popped in the fridge if you're not going to eat it straightaway. If you have a specific request for delivery outwith that time slot please email email@example.com.
5. Can I collect my afternoon tea instead?
If you'd like to collect instead of have your afternoon tea delivered, please drop us an email at firstname.lastname@example.org. We'll do our very best to accommodate your request.
6. Do you have a gluten free option?
Unfortunately at the moment we're not able to offer gluten free. We're sorry - we know this is something a lot of people would like us to do.
7. I'm sending a gift. How do I add a personalised message?
Once you've ordered and paid for your afternoon tea, simply send us an email at email@example.com. Tell us what you would like to say, the date of the delivery and the delivery address. We'll pop a lovely handwritten card in with the box.
8. How do I order a gift certificate?
Simply pop over to our gift certificates page and click on the option that you would like. The gift certificates are hand delivered by us. We will drop you an email and/or text the day before your chosen delivery date to give you an estimated delivery time.
9. How do I add a bottle of fizz?
We've teamed up with the lovely people at St Andrews Wine Company so that this is easy to do. After check-out you'll be sent an email confirming your order. This will contain a link to the St Andrews Wine Company's website and their special Harper & Lime fizz deals. Simply purchase the one you would like and enter Harper & Lime in the delivery details. We will then deliver the fizz with your afternoon tea or gift certificate (chilled, of course!).
10. Can I change any of the items on the menu?
If you have specific requests to swap items or have special requests (e.g. no butter on the sandwiches!) then just email or phone us after check-out at firstname.lastname@example.org. We will do our very best!
11. Do you hire tea sets and crockery?
Yes! We have a small (but lovely!) range of vintage tea sets that can be hired. If you would like more details please email email@example.com. We don't keep a large stock so this is subject to availability.