FAQs

1. How do I redeem a gift certificate?
Simply drop us an email at catherine@harperandlime.com.  We will take your details and arrange a delivery date with you (we currently deliver on Saturdays).
2.  Can I make a booking for afternoon tea?
Unfortunately we're no longer taking any new bookings for 2022, although we do continue to deliver afternoon tea to those who have a valid gift certificate and this will continue until end June 2022.  Please contact us to redeem your gift certificate.
3.  Where do you deliver?
We deliver throughout Fife and to Newport/Tayport.  We do charge for delivery (we wish we didn't have to but all of our boxes are hand delivered by our own lovely drivers - we don't use a third party carrier or Deliveroo - and it's just not possible for us to do that without a charge).  
4.  What time do you deliver?
We deliver from 9.30am and aim to complete all our afternoon tea deliveries by 3pm....in perfect time for traditional afternoon tea!  All our products are freshly baked and the box is designed to be popped in the fridge until afternoon tea time.  We'll contact you at least 24 hours before delivery, by email, with a delivery window, so you know when to expect us.   
5.  Can I collect my afternoon tea instead?
We don't offer a collection service at the moment, although this is something we're working on and hope to offer in the future.
6.  Do you have a gluten free option?
Unfortunately at the moment we're not able to offer gluten free.  We're sorry - we know this is something a lot of people would like us to do, but since everything we bake is homemade it's just not possible for our little team to offer the standard we would be happy with for a gluten free offering.
7.  Do you sell gift certificates?
Unfortunately we are not issuing any new gift certificates for 2022, we're sorry.
8.  Can I change any of the items on the menu?
If you have specific requests to swap items or have special requests (e.g. no butter on the sandwiches!) then just email or phone us after check-out at catherine@harperandlime.com.  If there are menu requests please do let us know at least two days before delivery.  We will do our very best!